Data Deletion Policy
At Duuet Care, we value your privacy and are committed to providing transparency about how we handle your personal information. If you no longer wish to use our services and would like to delete your account and associated data, you can follow the steps below.
How to Delete Your Account and Data:
If you wish to delete your account and personal data from Duuet Care, we offer an easy in-app option to request data deletion.
Steps to Request Account Deletion:
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Open the Duuet Care App:
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Launch the Duuet Care app on your mobile device and log in to your account.
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Go to Settings:
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Navigate to the User Settings page by tapping the settings icon on your profile page.
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Select "Delete Account":
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Scroll down to find the "Delete Account" button and tap it.
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Confirm your request to permanently delete your account and all related user information.
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Confirmation:
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Once your request is submitted, our system will process your data deletion request. Please note that this process is irreversible, and your data will be permanently deleted from our servers.
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Manual Data Deletion Request
If you are unable to access the Duuet Care app or prefer to request data deletion manually, you can contact our support team directly via email at hello@duuetcare.com. Please include the following information in your request:
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Your full name.
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The email address or username associated with your Duuet Care account.
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A brief description of your request.
Once we receive your request, we will verify your identity and process the account and data deletion within 30 days.
Important Information:
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Data Deletion is Permanent: Once your account is deleted, your data cannot be recovered. This includes your profile, posts, interactions, and any other user information stored in our database.
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Legal Compliance: In some cases, certain transactional or legally required data may be retained in compliance with applicable laws.
For any questions or further assistance regarding our data deletion process, feel free to reach out to us at privacy@duuetcare.com.
For more details on how we handle your personal information, please review our Privacy Policy.